Due to the diversity of the surplus and overstock merchandise industry and the varied policies of our vast network of suppliers, we must define and practice mutiple return and refund policies based on where the merchandise originates. To determine which policy applies, please look for the policy designation in the product description. Our policies are as follows:
Policy A- For merchandise covered by Policy A, we have a 30 day return policy. Simply return the item to the shipped from address; please include a copy of the shipping order and a note explaining the reason for the return. Once we receive the item: 1- if it is damaged we will ship out a replacement; 2- if it is a return, we will issue you either a refund or a credit for the item. Any item returned for any reason other than replacement is subject to a 20% restocking fee.
Policy B- For merchandise covered by Policy B, we will negotiate an exchange agreement where the buyer may exchange merchandise within a specific interval for merchandise of equal value. Under the negotiated agreement, you have the option to exchange merchandise for up to 60 days after the receipt of the original item(s). Please note we do not offer a "cash-out" option should the credit not be utilized within the 60 day period. This return policy applies to orders that were delivered in good condition and contained what was ordered by you. If the merchandise is damaged prior to shipping (UPS/the shipping company handles all claims for shipping damages), or if the specified product on the Purchase Order (name brand/model number, etc.) was not what was delivered, you may return the item(s) to us for full replacement/exchange.
Policy C- A small number of closeout items are non-returnable and/or all sales are final and can not be exchanged. IMPORTANT: all items covered by Policy C are sold "as is" with no refund or exchange available.
Regardless of which policy applies to your order, we do guarantee that you will receive the specific merchandise you ordered. Our distribution teams seldom, if ever, make mistakes. However, in the unlikely event of an order error, we guarantee to replace the item with the exact product you ordered, or promptly refund your money if the correct product is no longer available.
Note: We do not pay the shipping costs for any returned items. |
