| PROGRESSIVE MERCANTILE, LLC |
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| ORDERING INSTRUCTIONS |
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| Copyright © 2003-2009 Progressive Mercantile, LLC. All rights reserved |
| Order Methods: Method 1: Fill out and submit our on-line purchase order. Method 2: Fill out, print, and fax our text Purchase Order. (Please complete all fields on-line before printing.) Method 3: Send us an email request and we will work with you to complete a Purchase Order. |
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| Processes: 1. Domestic Orders. Pre-pay by Company Check, Personal Check, Cashiers Check, or Money Order. A. Send us a Purchase Order (PO) for the item(s) you wish to purchase. B. We will calculate the estimated shipping costs, and will fax or email your order back to you on the PO with the total amount of your product including shipping charges. At this time we will also send you the address where you will mail your check or money order. This process may take up to 3 business days. C. You review the PO, sign, and return it to us via fax or mail. We require a signed Purchase Order before we will process your order. This is for your protection, and to help eliminate potential of fraudulent orders. D. We ship your order upon receipt of the signed PO and receipt of your Cashiers Check/Money Order (or verification of funds for your company/personal check). E. We will follow-up with an estimated delivery date, and again after the estimated delivery date to insure you received your merchandise in good order. |
| Thank you for making your purchases from Progressive Mercantile; we appreciate your business! Please come see us again soon! |
| 2. International Orders. Pre-pay by Wire Transfer only. A. Send us a Purchase Order (PO) for the item(s) you wish to purchase. B. We will calculate the shipping costs, and will fax or email your order back to you on the PO with the total amount of your product including shipping charges. At this time we will also send you the bank address for your wire transfer. This process may take up to 3 business days. C. You review the PO, sign, and return it to us via fax or email. We require a signed Purchase Order before we will process your order. This is for your protection, and to help eliminate potential of fraudulent orders. D. We ship your order upon receipt of the signed PO and your Wire Trasferred funds. E. We will follow-up with an estimated delivery date, and again after the estimated delivery date to insure you received your merchandise in good order. |
| Domestic (USA) |
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| International (Outside of USA) |
| Domestic (USA) |
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| International (Outside of USA) |
| Return/Refund Policy Due to the diversity of the surplus and overstock merchandise industry and the varied policies of our vast network of suppliers, we must define and practice mutiple return and refund policies based on where the merchandise originates. To determine which policy applies, please look for the policy designation in the product description. Our policies are as follows: Policy A- For merchandise covered by Policy A, we have a 30 day return policy. Simply return the item to the shipped from address; please include a copy of the shipping order and a note explaining the reason for the return. Once we receive the item: 1- if it is damaged we will ship out a replacement; 2- if it is a return, we will issue you either a refund or a credit for the item. Any item returned for any reason other than replacement is subject to a 20% restocking fee. Policy B- For merchandise covered by Policy B, we will negotiate an exchange agreement where the buyer may exchange merchandise within a specific interval for merchandise of equal value. Under the negotiated agreement, you have the option to exchange merchandise for up to 60 days after the receipt of the original item(s). Please note we do not offer a "cash-out" option should the credit not be utilized within the 60 day period. This return policy applies to orders that were delivered in good condition and contained what was ordered by you. If the merchandise is damaged prior to shipping (UPS/the shipping company handles all claims for shipping damages), or if the specified product on the Purchase Order (name brand/model number, etc.) was not what was delivered, you may return the item(s) to us for full replacement/exchange. Policy C- A small number of closeout items are non-returnable and/or all sales are final and can not be exchanged. IMPORTANT: all items covered by Policy C are sold "as is" with no refund or exchange available. Regardless of which policy applies to your order, we do guarantee that you will receive the specific merchandise you ordered. Our distribution teams seldom, if ever, make mistakes. However, in the unlikely event of an order error, we guarantee to replace the item with the exact product you ordered, or promptly refund your money if the correct product is no longer available. Note: We do not pay the shipping costs for any returned items. |
| Purchase Order Instructions List your name, phone number, fax number, address, email address (if available), business name (if applicable), Tax ID/EIN (if applicable),"ship to" name and address, payment terms, item number, item description, quantity, size (if applicable), color (if applicable), price per unit, extended price, and the sub-total. Date the PO, then sign and fax the form to us. That's all it takes; we assign the PO number, estimate and add the shipping costs to the PO (after we calculate the shipping distance/weight), add sales tax (if applicable) give you the estimated total cost, and fax or email the completed PO to you. You then review the completed PO, approve (by signature) and fax or mail the PO to us. Once we have the signed PO and your payment, we ship your order to you. Note: we must have a completed, signed PO before we will process any order. |
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| Important: Please review our Sales Tax Requirements prior to ordering! |
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