PROGRESSIVE MERCANTILE, LLC
Copyright © 2003-2009 Progressive Mercantile, LLC.  All rights reserved
Do you have questions about merchandise,product,products,new,first quality,inventory,warranty,purchase,purchase order,request for inventory,surplus merchandise,wholesale,manufacturers,distribution,retail stores? Find answers at Progressive Mercantile faqs.
Progressive Mercantile faqs. Learn about merchandise,product,products,new,first quality,inventory,warranty,purchase,purchase order,request for inventory,surplus merchandise,wholesale,manufacturers,distribution,retail stores here.
Questions about merchandise,product,products,new,first quality,inventory,warranty,purchase,purchase order,request for inventory,surplus merchandise,wholesale,manufacturers,distribution,retail stores?  Progressive Mercantile faqs answers your questions.
The Progressive Mercantile faqs page covers questions about merchandise,product,products,new,first quality,inventory,warranty,purchase,purchase order,request for inventory,surplus merchandise,wholesale,manufacturers,distribution,retail stores.
merchandise,product,products,new,first quality,inventory,warranty,purchase,purchase order,request for inventory,surplus merchandise,wholesale,manufacturers,distribution,retail stores questions? Progressive Mercantile faqs has the answers.
Do you have questions about Progressive Mercantile merchandise,product,products,new,first quality,inventory,warranty,purchase,purchase order,request for inventory,surplus merchandise,wholesale,manufacturers,distribution,retail stores? Find answers in the faqs.
FAQs
Our mission: "To provide you with first quality products at prices that allow you to optimize your profit margin.  We believe every customer deserves world class service."
* Is your merchandise new?

Yes, our inventory consists of brand new, first quality products.  We do not carry used merchandise, factory seconds or rejects.

* Where do you obtain your inventory?

All of our products are obtained directly from manufacturers, retail stores, or suppliers, many of whom are reducing or liquidating their inventory. We  work directly with manufacturers, suppliers, and retail stores to sell their overstocked,  surplus, or wholesale  inventory.

*  How do I purchase products I want from your website?

See How to Order.  (Or contact us by fax or email).  Using  the Purchase Order (PO) Form we provide, list your name, phone number, fax number, address, email address (if available), "ship to" name and address, payment terms,  item number, item description, quantity, size (if applicable), color (if applicable), price per unit, extended price, and the sub-total.  That's all it takes; we assign the PO number, estimate and add the shipping costs to the PO (after we calculate the shipping distance/weight), give you the estimated total cost, and fax or email the completed PO to you. You then review the completed PO, approve (by signature) and fax or mail the PO to us. Once we have the signed PO and  your payment we ship your order to you.  We will notify you of the exact shipping costs, and esitmated delivery date when your item(s) ship(s). Note: we must have a completed, signed PO before we will process any order.

* Do you offer a warranty with your products?

We do not directly offer a warranty on the products.  However, we do guarantee the products we sell you are the model, stock number, color, etc. that you order from us and that we advertise.  In addition, all of our inventory is new, first quality merchandise and carries the manufacturer's original warranty for new products.

* Do you charge sales tax?

For business to business transactions, we do not charge sales tax.  For individual purchases made within the state of Colorado, we are required by law to charge a 2.9% sales tax.  For individual purchases outside of the state of Colorado, we do not charge sales tax.  Tax laws vary state by state and internationally.  For full informationregarding sales tax requirements, please see our Sales Tax Information page.

* What is your return policy?

Due to the diversity of the surplus and overstock merchandise industry and the varied policies of our network of suppliers, we must define and practice mutiple return and refund policies based on where the merchandise originates. Our policies are as follows:

Policy A- For merchandise covered by Policy A, we have a 30 day return policy. Simply return the item to the shipped from address; please include a copy of the shipping order and a note explaining the reason for the return. Once we receive the item: 1- if it is damaged we will ship out a replacement; 2- if it is a return, we will issue you either a refund or a credit for the item. Any item returned for any reason other than replacement is subject to a 20% restocking fee.

Policy B- For merchandise covered by Policy B,  we will negotiate an exchange agreement where the buyer may exchange merchandise within a specific interval for merchandise of equal value.  Under the negotiated agreement, you have the option to exchange merchandise for up to 60 days after the receipt of the original item(s).  Please note we do not offer a "cash-out" option should the credit not be utilized within the 60 day period.  This return policy applies to orders that were delivered in good condition and contained what was ordered by you.  If the merchandise is damaged prior to shipping (UPS/the shipping company handles all claims for shipping damages), or if the specified product on the Purchase Order (name brand/model number, etc.) was not what was delivered, you may return the item(s) to us for full replacement/exchange.

Policy C- A small number of closeout items are non-returnable and/or all sales are final and can not be exchanged.  IMPORTANT: all items covered by Policy C are sold "as is" with no refund or exchange available.

Regardless of which policy applies to your order, we do guarantee that you will receive the specific merchandise you ordered. Our distribution teams seldom, if ever, make mistakes.  However, in the unlikely event of an order error, we guarantee to replace the item with the exact product you ordered, or promptly refund your money if the correct product is no longer available.

Note: We do not pay the shipping costs for any returned items.

* What forms of payment  and payment terms do you accept?

For Domestic orders (USA, and some  provinces of Canada), we accept Cashier's Check, Certified Check, your (funds verified) Company/Personal Check, Money Order, or wire transfer.  For International orders, we only accept wire transfer in USD for the total amount (including shipping).  Sorry, we do not offer COD as a payment option; all orders require pre-pay by check, money order or wire transfer.

*  I prefer to pay by credit card; do you accept any credit card Purchase Orders?

Not at this time.  Although we have accepted credit cards in the the past, in order to keep our costs to you as low as possible we no longer employ any credit card processing services or card providers.  By adding the option to accept credit cards, the cost per item increases by up to 10% per item (depending on the card used) as we have to recoup transaction fees, card processing fees, and monthly provider charges.

* Are the products on your website the only merchandise you currently have available?

DEFINTELY NOT!  The products you see on our website are a selected sample of what we have in our inventory.  They are published only to demonstrate the quality of our merchandise, and the incredible bargains found in each product category.  Usually, the sample products consist of newly added merchandise, and/or some of the most recent "Hot Sellers" in that product category.  If you are looking for a particular product or products that you do not see on our site, please fill out our Inventory Request Form and fax or email it to us ASAP, or contact us directly.  We almost always have the item (or a similar, quality item) you are looking for in our inventory.  If we do not have the product(s) you request in stock, our purchasing agents are singularly skilled in locating merchandise at exceptional savings to you.

* Where are your products shipped from?

Either from the distribution centers we contract with, or directly from our suppliers, who include manufacturers, retail stores, and wholesale distributors.

* What methods of shipping do you utilize?

Most of our products are drop shipped via UPS Ground. We also utilize USPS or other LOW COST shipping services where UPS is not feasible.  For international orders, we usually ship by Marine Freight. As a service to you, we inform you when the product has shipped, and what the expected date of delivery is; then we follow-up with you to insure you received your correct order in good condition.

*  How long does it take to receive the merchandise?

Domestic and Canadian orders generally are delivered within 1 to 7 days of the shipping date.  International orders may take up to 30 days to deliver depending on the FOB and POE. If you order multiple products, shipping MAY be slightly delayed as we wait for all products to be received at a central distribution center prior to shipping.

Note 1- Products with inventory tracking numbers ending in the alpha character "A", "B", or "C" are shipped within seven to ten business days following receipt of a signed Purchase Order and funds verification.

Note 2- Products with inventory tracking numbers ending in the alpha character "D" or "E" are shipped within 24 to 48 hours hours following receipt of a signed Purchase Order and funds verification.

* After I submitted my PO to you, I was notified that the product I ordered was no longer available.  Why did this occur when the product is still advertised on your website or listed in your response to a Request For Inventory?

We update our inventory daily and our website at least once a week.  However, quality merchandise with the low prices we offer will sell quickly; occasionally by the time we receive your order and submit it to our warehouse/supplier, the product will have sold out.  Should this occur, we make every effort to obtain the same item at the same price from another supplier.  If we are not able to find a replacement, you will be immediately notified. If you have already sent us a check or money order,  the check, money order, or (our check for) the full amount will be returned to you immediately.

* I am not ready to make a purchase today. Do you have a catalog of items you can send me?

Sorry, we are  not able to produce a catalog of available merchandise due to the number of items that rapidly sell out. The majority of our products will sell out before we could print and distribute a catalog. If you wish to see all items within a product category that are  available when you are ready to make a purchase, please call us, fax us, or email us with your requirements. We will email or fax you the product descriptions and  product photographs (email only) of all available items that meet your needs. For your convenience we have an Inventory Request Form that you may utilize for your email or fax.

* Do you buy surplus outside of your established suppliers?  Do you buy closeout or liquidated merchandise outside of your established suppliers?

Sorry, we are not adding new suppliers at this time.  However, if you have new, 1st quality, name brand merchandise that you would like us to sell for you, please email or call us to discuss consideration of selling your item(s) on consignment.

* We prefer to purchase from you directly on-line. Do you plan to add on-line ordering?

We are in the process of investigating addition of on-line ordering. However, unless we can add a service that does not substantially increase our cost of doing business, we will not add this option. It is our desire, and consistent with our mission, to keep our costs as low as possible in order to offer you the lowest possible prices for the highest quality merchandise.
Our most frequently asked questions and their answers are found here.  If you do not find the answer(s) you are seeking, please call, email, or fax us with your question(s).  We will respond within one business day to all questions related to our products and practices.

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